Effective Date: October 27, 2026
At Think Design, we aim to provide design services that meet the agreed project requirements. This Refund Policy explains how refund requests are handled for our website and application design services and logo and brand identity services.
Our services may include website interface design, web application design, desktop application design, logo creation, and related design deliverables as described in the selected package or written project agreement.
If you request cancellation before any project work has started, you may be eligible for a refund of the amount paid, subject to any clearly disclosed, non-refundable fees or costs already incurred and applicable law.
Once design work has commenced, any refund request will be assessed according to the work completed, project milestones, costs incurred, and the terms agreed before the project began.
A full refund is not guaranteed for work already performed.
Payments for completed work or final deliverables that have been provided are generally non-refundable, except where a refund is required by applicable law or expressly agreed in writing.
If we are unable to proceed with a project, we will communicate the situation and assess any refund due for services not performed, subject to the project agreement and applicable law.
If you believe you have made a duplicate payment or been charged incorrectly, contact us with the transaction details so that we can investigate and resolve the issue.
To request a refund, contact us using the email address listed on our website. Include:
Your name and contact details.
The relevant order or project reference.
The payment date and amount.
The reason for your request.
We will review your request and respond within a reasonable period.
Approved refunds will generally be returned through the original payment method where possible. The time required for the funds to appear in your account may depend on the payment provider or financial institution.
If a design does not align with the agreed brief, please contact us so we can review the issue. Revisions will be handled according to the scope and revision terms agreed for your project. A revision request does not automatically guarantee a refund.
Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.
We may update this Refund Policy when necessary. The latest version will be published on this page.
Think Design